“It’s enough to make you barking mad!” says the master who just came across a recent survey, which reports that nearly 70 per cent of people admit they choose their plumber “on cost alone”.
According to a study of around 2,000 consumers, finding a cheap plumber trumps any concerns over whether they are registered with Gas Safe and other approved contractor schemes or even if they have any professional training or qualifications.
The master says quite rightly that it’s the “cowboy” element that constantly gives the professionally trained and qualified trade a bad image. Incredibly, the survey found that nearly a quarter of the people polled said they “have fallen victim to a rogue plumber” and a further quarter know someone else who was also caught out by a botched plumbing job.
Trying hard to cut back on unnecessary costs
The master knows that times are tough and everyone is trying hard to cut back on unnecessary costs. So it can be a real disaster in more ways than one if you wake up in the morning and the house is cold and there’s no hot water. The challenge of a repair or replacement of a boiler that has suddenly “stopped working” can be seen in different ways by different people.
For far too many, their response means they seem willing or oblivious to suffer costly problems weeks or just days later. More than 50 per cent said they are prepared to risk asking an unqualified person to carry out plumbing work in their home. So it should come as no surprise to find that 80 per cent of those asked also said they “don’t always expect their plumber to do a good job.”
Hot water and heating vital to everyone’s daily lives
The proper, legal and safe functioning of gas or oil fired hot water and heating systems are vital to everyone’s daily lives. Yet the necessary training, qualifications and experience required to ensure that the systems do work are considered of less importance than finding the cheapest quote and accepting a substandard, even dangerous level of workmanship.
Consequently, nearly 70 per cent of those surveyed also stated they always get a second opinion to see if they’re being charged the “going rate”.
The master absolutely agrees with customers being careful to see that the quotes they receive do generally reflect a genuine, accredited industry level of service quality expected of a fully qualified and experienced plumbing and heating installer.
Today, a boiler can account for more than half of a household’s total energy bill, and energy prices are set to continue to rise, so having a properly functioning and efficient boiler is vitally important. Installation of a quality, energy rated boiler can now be guaranteed for at least 5 years by a fully compliant plumber.
Can you say that about your boiler?
I say “woof, woof” – if the master has done it for you – and I’m definitely not barking mad!